I have not received my orderUpdated 4 months ago

As soon as you have received a shipping confirmation, your shipment will be on its way. If there are any delivery delays from the post office, we apologize and hope for your patience and understanding. 

Since the products are small, we send them in an envelope. Please take a look at your mailbox and ask your neighbors whether your shipment can be found there.

Please note that basic shipment tracking only documents the processing of the letter shipment in the start and destination letter center. Often the next step is delivery to your home.”